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CLP与FFP黑话（术语）不黑，大招必备（记得回复 黑话 调阅最新更新，也请你留言完善）。先来重点：
snp = stay、night、point！缩写snp。这是CLP的核心：级别暨待遇、积分暨返利！级别靠的是stay（住一次不论几晚）、或night（住一晚）；积分就是合资格的stay或night带来的积分。
clp = Customer Loyalty Programs，客户忠诚计划。目前主要发展到会员俱乐部和计划联盟。
ffp = frequent flyer program，常旅客飞行计划，各航空公司常旅客奖励计划（请注意酒店没有FFP，百度百科的错误解释看来误导了很多人），本质就是CLP。这也是国航、东航会员网站以ffp打头的原因。对于FFP来说，就是航段和里程（定级里程、奖励里程、消费里程等）。
bug = 八阿哥 = 价格/积分/里程等出错了
BOGO = Buy One Get One Free，买一送一
BRG = Best Rate Guarantee = 最优价格保证（回复 brg）
Match = 匹配，用其他集团高级会籍去该集团匹配一个高级会籍。
V = Visa = 维萨卡组织
M = Master = 万事达卡组织
AE = AMEX = American Express = 美国运通组织
UP = UnionPay = 中国银联卡组织
JCB = 日本jcb卡组织
4大高端卡 = Visa无限卡Visa Infinite、万事达世界卡World MasterCard、AE百夫长黑卡Centurion Card、银联钻石卡Diamond Card
ST = SkyTeam 天合联盟
SA = *A = Star Alliance 星空联盟
OW = 寰宇一家 = oneworld Alliance
白菜航空 = 菜航 = CZ = 中国南航
擦航 = CA = 幺鸡航空 = 中国国航
胡 = 忽悠 = HU = 中国海航
木头、木航 = MU = 中国东航
广播 = 调频 = FM = 上海航空
Stopover = 停留 = 超过24小时叫停留。几天，一周，一个月都可以。
Connection = 经停/转机 = 24小时以内衔接航班算转机，利用24小时出机场一日游。
Open Jaw = 开口程 = 从A点到B点，再从C点返回A点，或从B点返回到C点。双开口，如上海飞巴黎，米兰飞北京。
MPM = Maximum Permitted miles = 最大飞行里程 = 从A点到B点，无论怎么飞，怎么转机，都不可超过这个距离。
Ticket number = 票号 = 兑换奖励票，拿到票号才算真正确认座位。比如999=国航，一般是一组13位号码。
Ticket validation period = 机票有效期 = 一般是从出票日期起一年，注意是出票日，不是第一段飞行日。过期则机票作废。
PNR = Passenger Name Record 机票定位码 5～6为字母和数字
香鸡 = 香记 = 香格里拉酒店
星木 = Starwood = 喜达屋酒店集团
牙膏 = 雅高酒店集团
RC = Ritz Carlton，丽思卡尔顿
CI/CO = Check in/Check out（酒店）入住/结账离店
HH = Happy Hour =欢乐时光，某些酒店集团的精英会员行政待遇，类似小型自助晚餐
C+P = Cash+Points，现金加积分入住酒店
呆萌 = Diamond = 钻卡、钻卡会员
白狗 = Platinum = PL/PLT/Plat = 白金卡、白金会员
狗 = Gold = GLD = 金卡、金卡会员
RP = 人品，人品好
RP爆发 = 人品爆发
LD = 老大、老豆、领导、激光视盘，根据上下文联系
JP = 极品，非常过分
DX = 大虾 = 大神 = 大侠，论坛见多识广、能回答或解决疑难问题的坛友
天神 = 位于大神之上，只有那么几十位
人肉 = 高级会员亲自和你一起办理CI/CO
乞丐房 = 酒店最低级别的房间
帝都=北京
魔都=上海，大魔都/南京，小魔都
妖都=广州
渔都=深圳
兰州 = LZ = 楼主
麻袋 = 马尔代夫
智慧星球 = Smart Planet，IBM/18m 公司愿景
哥 = GE = 通用电气
FT = FlyerTalk.com 美国常客网站
飞茶 = 飞客茶馆网
数字网 = 3798网
迈生活 = troy最新里程创业项目
常客APP = Young总最新创业项目
雷达哥 = 雷大哥 = 技术牛人 = 旅行雷达公众号
爱浪客 = 爱浪公众号（ailangke）
ctrip = 携程 = 良心
捡肥皂 = 拼刺刀 = 别弯腰
椅子 = 专指上海浦东四季酒店的那一把椅子
3P = 你懂的
4P = Four Points = 福朋喜来登，别想歪
深造一下（来自网络有修改）：
A
A = Ambassador = 洲际酒店集团洲际大使计划会员，自动升级优悦会金卡（回复 ihg）
AA = 美国航空或美国航空常旅客计划 American Airlines or AAdvantage
AC = 美国航空休息室 Admirals Club lounges (也可为飞机aircraft 或 a/c)
ADT = 成人旅客 Adult Passenger
AF = Air France = 法航
AG = 美国航空金卡 AAdvantage (也可作 GLD)
ATC = 空中管制 Air Traffic Control
ATO = 机场出票、机场购票
AVML = 亚洲素食餐 Asian Vegetarian Meal
AVOD = 点播式娱乐系统，Audio Video On Demand
B
BC = 商务舱 Business Class
BIS = 实际飞行所得的里程 "Butt In Seat" miles
booking / fare class 票价舱位，升舱和积分里程要关心
BP = 登机牌 Boarding Pass
BT = 批量票 Bulk Ticket
bulkhead = 屏风位置，舱位之间的“墙” "wall" separating fuselage sections
C
CC = Cabin Crew 空乘人员
CCC = Customer Contact Center = 客户服务中心（一般指喜达屋)
CEM = Company Executive Management （升级排在一般P卡前面）
CP = Crown Plaza = 皇冠假日酒店
CY = CourtYard = 万怡，万豪旗下一个酒店品牌
C = 商务舱奖励票或升舱票 award or SWU upgrade to Business Class (有航空公司直接用商务舱舱位)
C01 – C17 = 儿童乘客+年龄
CASM/CPM = 每里程花费 Cost per Available Seat Mile / Cost per Mile
Circle Pacific （CIR）= 寰宇一家环太平洋套票
CONUS = 美国相连的49个州
COS = Class of Service 实际飞机舱
CSA/CSR = 客服人员 Customer Service Agent/Representative
CX = 取消 cancellation (或 Cathay Pacific Airways 国泰航空)
D
direct flight = 非直飞航班，是一个航班号，可能要换飞机或经停
DBML = 糖尿病特殊餐 Diabetic Meal
DONE = 寰宇一家商务舱套票 oneworld explorer ticket in Business
DL = Delta = 达美航空
DT = DoubleTree = 希尔顿逸林酒店
E
EP = 美国航空白金会员 AAdvantage Executive Platinum 也做EXP
EQM = 升级里程 Elite Qualifying Mile
EQP = 升级点数 Elite Qualifying Point
EQS = 升级航段 Elite Qualifying Segment
ETA = 预计到达 Estimated Time of Arrival
ETD = 预计起飞 Estimated Time of Departure
eUPG = 电子升舱 Electronic Upgrade
eVIP = SWU
F
F = FC 头等舱 First Class cabin
FA = 空姐、空哥、空嫂、空妈 Flight Attendant
FAM = 乘警 Federal Air Marshall
FF = 飞行员
FFS = 飞机上买的食物 Food for Sale program in American Airlines domestic Coach
FL = 旗舰休息室 Flagship
FO = 副驾驶 First Officer (“copilot”)
FOP = 支付方式 Form Of Payment
forward = 飞机前部 front of aircraft
FQTR = 常旅客兑换 Frequent Traveler Redemption
FQTV = 常旅客计划 Frequent Traveler
G
GA = 登机口的地勤 Gate Agent
gate lice = 这个～ passengers with low boarding priority who crowd the gate area before being called
GDS = Global Distribution System 订座系统的一种
GFML = 非麸质餐 Gluten-Free Meal
GMT = 格林尼治时间 Greenwich Mean Time,
H
heavy = 大飞机 (767, 777, 747, A330, A340, A380)
HUD = 头顶式显示屏 Head-Up Display
HH = Hilton HHonors 希尔顿荣誉会计划
HI = Holiday Inn 假日酒店
HIX = Holidy Inn Expess 智选假日（原快捷假日）
I
IAS = 飞行速度 节 Indicated Air Speed (knots)
IFE = 机上娱乐系统 In Flight Entertainment
IFSD - In Flight Shut Down
IROPS/ IRROPS / OSO = 非正常运作：晚点、取消等。 通常因为天气、机组、机械等原因
J
J = 商务舱
JCB = 成人协议价格 (Adult) Contract Bulk passenger
JPML = 日本餐 Japanese Meal
IC = Intercontinental 洲际酒店
JW = 万豪旗下酒店品牌
K
kiosk = 自助登机设备 Self-Service Check-in Machine
knot / kt / kn = 节， 一海里每小时（≈1.15 mph）
KSML = 犹太餐 Kosher Meal
KUP = 低舱位票升级
L
LFBU = check-in时候卖的升舱
LIFO = 后上先下 Last In, First Out
LONE = 寰宇一家经济舱套票 oneworld explorer ticket in Coach
M
MCLA = 墨西哥、加勒比海、拉丁美洲 Mexico, Caribbean and Latin America
midcon = 半洲飞行 如ORD-JFK 或 DFW-LAX
MIL = 军人 Military Passenger
MOML = 回民餐 Moslem Meal
PM = 最大里程 Maximum Permitted Mileage
MRTC = More Room Throughout Coach (obsolete)
MTOW = Maximum Take Off Weight (aircraft)
MX = mechanical delay (also Mexicana Airlines)
MR = Marriot Rewards = 万豪礼赏计划
MR =(or) mileage run，里程（航段）飞，自费最低成本线路飞行
N
NGBC = 新型商务舱、平躺的那种
non-stop flight = 直飞两点的航班
NRSA / non-rev = 非收入票 （航空公司职员等）Non-Revenue Space Available flyer
O
O&D = 起点和终点 Origin and Destination
OH, OHB = 头顶行李箱 OverHead Bin
OLCI = 网上值机 On Line Check-In
Op Up = 运营需要升舱 Operational Upgrade
OSO = 非计划航班 Off-Schedule Operations
OWE = 寰宇一家套票 oneworld Explorer (RTW) fare
OZ = Asiana Airlines韩亚航空
P
PAWOB = 无托运行李旅客 Passenger Without Bags
PDB = 起飞前的饮料 Pre-Departure Beverage, often alcoholic
PED = 个人娱乐设备 Personal Entertainment Device
PF = 机长飞行 Pilot Flying
PIC = 机长控制飞机 Pilot In Command
PNF = 机长不飞行 Pilot Not Flying
port = 飞机左边 （面朝飞机机头）
PQ = 报价
PYOB = 打印你的登机牌 Print Your Own Boarding Pass
PA = Platinum Ambassador = 洲际酒店白金大使会员
PB = Point Break，洲际酒店集团优悦会积分兑换5000分打折大促，正常情况是10000或15000最低
R
R = 商务舱升舱 EXP upgrade to Business Class
RASM = 每里程每座收入 Revenue per Available Seat Mile
RDM = 可兑换历程数 Redeemable Miles
RJ = 区域航空 Regional Jet (也可是Royal Jordanian Airlines)
Roger = 知道
roll = 飞机转弯了
RON = 留夜 Remain Over Night
RPM = 每乘客收入 Revenue Passenger Mile
RT = 往返 Round Trip
RTW = 环游世界 Round The World
Ruby = 寰宇一家 银卡
RA = Royal Ambassador = 洲际酒店皇家大使会员，自动升级为优悦会白金卡
REN = Renaissance = 万丽，万豪旗下酒店品牌
S
Sapphire = 寰宇一家 金卡
SIC = Second In Command (也作 Seat In Coach)
SPML = 特殊餐 Special Meal
SRC = 老人乘客 Senior Citizen Passenger
SSSS - 二次特殊安检 Selected for Secondary Security Screening
STD = 时刻表起飞时间 Scheduled Time of Departure
STPC = Stopover Paid By Carrier
starboard = 飞机右侧 （面朝机头）
SUD = 747 上层 Boeing 747 Stretched Upper Deck
SWU = 电子升舱票
T
TA = 机票代理 Ticket Agent Travel Agent
TAS = 实际空中速度 True Air Speed
TATL = 跨大西洋航班 Transatlantic
TPAC / Transpac = 跨太平洋航班 Transpacific
TTL = Ticketing Time Limit
transcon = 美国东西海岸飞的航班 flight crossing U.S. coast-to-coast
U
UM or UMNR = 无成人陪伴儿童 Unaccompanied Minor
US = 无法收到、暂停服务 Unserviceable / out of service
UTC = UTC时区 Universal Coordinated Time
V
VGML = 素食餐 Vegetarian Non Dairy Meal
W
Wi-Fi lice = 偷无线信号
WL = 等待 Wait List
X
X = 经济舱免票
X = 头等舱升舱票 EXP upgrade to First Class
Y
Y = 经济舱或全价经济舱票 Economy / coach cabin
YMMV = 里程可变 Your Mileage May Vary
继续深造酒店术语（来自网络无修改）：
ADR
Average Daily Rate.The average realised price per room sold in a hotel or channel.Total rooms revenue divided by total rooms sold
日均房价：在酒店或其他渠道的平均销售房价。总房间销售额除以销售房间数
Affiliates
Independent internet sites who provide a click-through link to group owned website and receive a commission when a booking is made
联盟网页：独立的网站提供集团网页的链接，从而由此得到的预定
ANZSP
Australia, New Zealand and South Pacific
澳大利亚，新西兰和南太平洋
APRM
Asia-Pacific Risk Management
亚太地区风险管理
ARI
Average Rate Index
Calculated by dividing the hotel’s average room rate by the average of the competitor set market rate
平均房价指数：酒店平均房价除以市场同期竞争者平均房价
BAT
Forecast
Business Alignment Team Forecast
商业联盟预测
BCE
Branded Consumer Experience
品牌宾客体验
BFR
Best Flex Rate
最 49 31465 49 15600 0 0 2794 0 0:00:11 0:00:05 0:00:06 3002优上门散客价
BTA
Business Travel Agent - the same as TMC – Travel Management Company
商务旅游旅行社
C&I
Conference and Incentive会议和奖励
The two sales segments relating to conference and incentive group travel
CAM
Capital Asset Management
资本资产管理
CAP
Compliance Assurance Process.
担保依法纳税措施
CAPEX
Capital Expenditure
资本支出
CCA
Capital construction authorization
基本建设批准
CMH
Company Managed Hotel.Includes hotels that are owned and operated hotels, and those operated under management agreement
酒店管理公司：包括自行经营酒店方和酒店管理方
Competitive
Set GM defined local hotels (usually four or five) with which a particular hotel competes
竞争对手
Confirmation
The percentage of offered calls in a CRO that actually turn into bookings.
确认预定百分比
COO
Chief Operating Officer
首席营运官
COS/COGS
Cost of Sales or Cost of Goods Sold
销售成本
CPC
Customer Profit Contribution.The revenue supplied by a customer in a yield contribution model, minus the cost undertaken to service, complete the sale and the displaced revenues (‘Displacement’is a measure of demand that was declined as a result of accepting this business.)
客户利润贡献
在收入贡献模型中，来自客户的收入减去所发生的服务成本，就得到销售与(业务)替代分流的总利润．其中所谓的替代分流是指由于使用本业务而减少的对其业务的需求
CRM
Cluster Revenue Manager.A Revenue Manager with responsibilities for more than one hotel
区域收益管理经理：其职责超过1家酒店
CRO
Central Reservations Office
中央订房办公室
CROCCE
Cash Return on Cash Capital Employed
使用资本额的现金收益
CRS
Central Reservation System.Holidex Plus being rolled out globally replacing Holidex and Global II
中央预定系统
CSA
Control Self-Assessment (online internal control questionnaire)
内部控制自我评估
CSS
Central Shared Services
中央共享服务
CTP
Contribution to Profit
The hotel’s contribution to group Profit – (Total of management and incentive fees)
收益贡献：酒店提交给集团的收益（包含管理费和提成）
ECS
Electronic Commission Services.The group that manages our outsourcing partner and internal systems which make sure travel agent commissions are paid by our hotels (the TACP programme)
在线佣金服务系统
EEO
Equal Employment Opportunities
均等就业机会
EMEA
Europe, Middle East and Africa
欧洲、中东和非洲
EMERO
The EMEA Central Reservations Office (call centre) located in Amsterdam.
位于阿姆斯特丹的欧洲、中东、非洲中央预定办公室
EOWA
Equal Opportunity Woman Agency (Australia Only)
妇女均等就业机会机构（仅在澳大利亚）
ERT
Emergency Response Team
紧急反应小组
ES
Employee Survey
员工满意度调查
FAM
Finance and Asset Management (1 of 8 business units). Responsible for corporate management reporting, external financial reporting, Tax, Treasury, IR capital and project appraisals
财务及资产管理：对企业管理报告负责，外部财务报告，税收，财政，风险资本和项目评估
FIS
Franchise Information System
加盟信息体系
Flow-through
The percentage of change in revenue that flows through to profit against last year or budget. GOP is usually used as the profit measure. Also known as dro through
收入变化率计入去年或预算利润．通常用营业总收入测算利润．也称为直接测算
FLS
Fire Life Safety
消防救生索及配件系列
FPMM
Fire protection maintenance management
消防防护维修管理
Franchisee
An operator who uses a brand under licence from the brand owner
特许经营人
Franchisor
The brand owner who licences brands for use by other operators
授予特许者
GBS
Global Brand Services (1 of 8 business units).Responsible for the delivery of brand services such as reservations offices globally, and the definition of those brand standards that apply globally
全球品牌服务
GDS
Global Distribution System
全球分销系统
GFI
Ground Fault Interrupter
断电器
GOP
Gross Operating Profit before fixed costs and overheads, i.e. before management fees, rent/lease expense, tax, insurance, interest, depreciation, amortisation, gain/loss on sale of property
毛营业利润: 扣除各项固定费用如管理费，租借费，税收，保险，利息，折旧费，分摊费，损益
GOPPAR
Gross operating Profit per available room.(revenue after variable costs)
每间房间的毛营业利润
GRR
Gross Rooms Revenue
房间毛利润
GSA
General Sales Agent
总经纪人
GSS
Guest Satisfaction Index (the key measure within GSTS)
宾客满意度指数
GSS
Global Sales Support
全球销售支持
GSTS
Guest Satisfaction Tracking System
宾客满意度追踪系统
HACCP
Hazard Analysis Critical Control Path (Food Safety)
危害分析临界控制途径
HIRO
Hotel Inventory Reservation Optimiser.The revenue maximisation or yield management system whereby information about guest demand for a particular hotel is compiled and analysed on a hotel by hotel basis and is then used to suggest “Hurdle” values based on this analysis.It is a highly automated system which assists individual hotels in their management of rates based on patterns and statistical insights derived from the hotel's operating history
酒店空房预订优化系统（方案）
酒店收入最大化或称酒店生产管理系统，它收集（酒店的）客户需求（信），并对酒店进行逐个分析，基于这样的分析，系统（可为酒店）提供临界（障碍）值．这是一个高度自动化的管理系统，可以根据酒店类型和酒店历史数据的统计信息帮助各个酒店进行费用（入住率）管理
HMA
Hotel management agreement.The agreement under which the owner of a hotel contracts out the operation of the asset. Sometimes called an OMA
酒店管理协议
HMG
Hotel Management Group
酒店管理团队
IBP
Integrated Business Plan
Forms integral part of budget process and used to track actual sales compared to budget and forecast.Also contains rolling forecast for next 12 months
整合的企业管理流程计划：预算组成部分，采用实际销售与预算比较及预测跟踪反馈系统，同时也包含对未来12月的滚动预测
IBT
Individual Business Travellers
个体商务旅行者
IDS
Internet Distribution Systems (e.g. Hotwire, Priceline, Orbitz, Travelweb, Travelocity, Expedia)
互联网分销体系
IGU
Income Generating Unit.Used in financial accounting to aggregate hotels into homogeneous groupings
收益产出单元：用于财务生成酒店同品牌体系计算
IRR
Initial rate on return
回报初始率
KNR
Key Negotiated Rate
关键协议费率
KPO
Key Performance Objectives
主要绩效标准
LIRG
Lowest Internet Rate Guarantee
最低网站预定保证
LNR
Local Negotiated Rate
当地协议汇率
LOI
Letter of Intent
意向书
LTI
Lost time injuries
浪费机会的损害
LTO
Labour Turn Over
劳动力流动
MACRO
Market Area Central Reservations Office
The system by which all reservations for properties in a given market are forwarded to a dedicated, specially trained team based in one of our central reservations offices.A fee is levied on the hotel based on the volume of calls handled
市场区域中央预定办公室
MMR
Manager’s Monthly Report
经理月度报告
MPI
Market Penetration Index
Calculated by dividing the hotel’s actual market share by fair market share
市场渗透指数，酒店实际市场份额除以平均市场占有率
MTD
Manager, Talent Development
管理层与人才发展
MTM
Manager, Talent Management
管理层与人才管理
Net
RevCo
Net revenue per call offered.A key efficiency measure for the CRO which measures the amount of money generated per call through to the CRO
每个所打电话的净收益
NOP
Net operating profit
净营业利润
OHS
Occupational Health & Safety
职业保障
OSH
Occupational Safety & Health
职业安全
OSI
Overall Satisfaction Index
总体满意度指数
P2P
Pay 2 Produce
货到付款
PAF
Personnel Action Form
个人行动表格
PDP
Performance Development Plan
个人发展计划
PDR
Performance Development Review
个人发展回顾
PFP
Pay for Performance.The collective name for all revenue generation programmes not covered by a franchisee's reservations or marketing assessments. These include VCRO, MACRO and Affiliate marketing
按效果付费（联营模式）
PIP
Property Improvement Plan.A detailed review of a hotel property assessing what improvements/investments are required for the property to meet brand standards
资产改进计划
PMS
Property Management System
资产管理体系
PP
Priority Privilege
优先特权
PSC
Priority Sales Campaign
优先促销活动
QES
Quality Evaluation System质量评估体系
A tool used to measure the consistency of compliance of our hotels and resorts to product and service standards relevant to hotel brand
RCD
Residual Current device
漏电保护器
RDOS
Regional Director of Sales
区域销售总监
RevPAR
Revenue Per Available Room
Calculated by dividing the hotel’s rooms revenue by the number of rooms available.Rev Par will equal the hotel’s average room rate when occupancy is 100%.
房间总收益除以可用房总数。当入住率100%时，此用来平衡平均房价
RevPASH
Revenue Per Available Seat Per Hour
每位每小时收益
RFP
Request for Proposal
提案申请
RGI
Revenue Generation Index
Calculated by dividing the hotel’s Rev Par by the total Rev Par of your hotel’s direct competitors
每间可售房收入除以竞争对手总可售房收入
RGM
Regional General Manager
区域总经理
RMEC
Regional Major Expenditure Committee
区域支出委员会负责人
ROCE
Return on Capital Employed, calculated as operating profit before exceptional items divided by net operating assets, less revaluation reserve but adding back written off goodwill
已投资资本回报：主营业务收入（扣除额外项目）由净营业资产，极小重估价准备及商誉注销生成
ROI
Return on Investment
投资利润率
RPC
Redeemed Point Cost.The estimated cost to the PCR fund of redeeming one of the outstanding points awarded to PCR members.Based on the estmated % of points that will be redeemed plus the current amount of money paid to hotels or third parties for redemptions
积分回收
RTW
Return to Work
复工
SOP’s
Standard Operating Procedures
标准操作步骤
SpendPAR
Total spend per available room – a better measure of total revenue in the hotel than RevPAR as it incorporates the performance of non-room revenue generating activities as part of the overall picture
空房总支出-比RevPAR更好的衡量酒店总收入的方法，它包含总收入一部分的非房间收益
SRDT
Sales and Revenue Diagnostic Tool
销售收益诊断工具
SSP
Strategic Sales Path
战略销售途径
STI
Short Term Incentive
短期激励
TACP
Travel Agent Commission Programme.The programme that stipulates how much a travel agent is paid by our hotels for taking a booking
旅行社佣金项目：规定了一旦预定生成，旅游社的佣金支付
TPI
Third Party Intermediary – Third party Companies such as “WotIf” and “Need it Now” that sell our room inventory on line
第三方中介人
TQM
Total Quality Management
全面质量管理
VCRO
Virtual Central Reservations Office
A tool for hotels to divert their in-house after office hours reservation calls to the nearest CRO
虚拟中央预定办公室
WH&S
Workplace, Health and Safety
工作场所的卫生安全
OH&S
Occupational, Health and Safety
岗位卫生安全
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